Shipping Policy

About International Shipping

We use various carriers to deliver our orders depends on the delivery country. Shipping fee is free to everywhere.

Delivery Time

The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts: the processing time and shipping time.

Shipping Time line

Processing time for an item is the time from when you submit your order to when the leaves the warehouse.

Shipping time is from when the item leaves the warehouse to when it arrives at your door.

Customs, Duties, and Taxes

You're responsible for assuring the product can be lawfully imported to the destination country. When ordering from princess-j.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the Hong Kong / China may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Split Shipments

Due to varying item availability and warehouse locations, your items may be shipped separately when you place an order for multiple items. We will not charge your extra for split shipments.

If your shipment(s) arrives and you still have question about items missing from your order please contact us. Our customer service associates will be happy to help you.

Shipping to a Different Address

You can ship packages to your home, to work or to someone else. If you are purchasing a gift for someone, you can send it directly to the recipient.

Each time you check out, you can select shipping address or add new destination.

Once you've completed checkout, we cannot reroute your order or change your shipping address. This is to ensure the security of your order.